#TO THE MOOM AND BACK FREE#

Any next day orders sent on a Friday will be delivered on the following Monday. We do not refund postage costs for any next day delivery orders that do not arrive the next day if you placed the order after 1pm Monday to Thursday. If you opt for next day delivery at checkout out-with Monday to Thursday before 1pm your order will be send the next working day. PLEASE NOTE DPD DO NOT WORK ON BANK HOLIDAYS AND YOUR ORDER WILL BE SENT THE NEXT WORKING DAY.Įxample, If Monday is a bank holiday your order will be collected from ourselves on the Tuesday and delivered on the Wednesday. Next Day DPD Delivery (Order Before 1pm Mon-Thurs) - £5.99 * Exclusions Apply

Royal Mail Tracked 2-3 Working Days - £3.99

#TO THE MOOM AND BACK FREE#

Local Pick Up Broughty Ferry Boutique - Free As always a proof of postage is required. Please note - when returning a faulty item please send via royal mail 1st class, we have a cap of £3.99 that can be refunded for faulty postage costs. The item will be checked over by staff before any decision being made. You must have your receipt and it must be within 6 months. If you receive faulty goods, either in store or online, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. If you choose to take a credit note it also be valid in both stores. You may return items between both stores. Unsuitable items must be returned in their original condition, unworn with tags on, within 28 days for an exchange or in store credit note with a valid receipt. Once an order is fulfilled it is not possible to cancel and would be subject to the returns policy. It is not possible to cancel an order through our social media channels. This can be done by email, or by calling either of our stores. If you wish to cancel an order you would need to inform us within 2 hours of placing the order. Returns can take up to 7 working days to process depending on payment method, unfortunately at this time we do not offer pre-paid returns, however it is free to return your order in person to store.īeauty items, underwear & earrings are non returnable due to hygiene reasons. You have a further 14 days to exchange this item for a change of size or different item, If you are out of this time frame you will be issued an online credit note, online credit notes cannot be redeemed in store. Please note that the 14 days begins from the day the order arrives in store or is delivered to the address stated.

Unsuitable items must be returned in their original condition, unworn with tags on, within 14 days of receipt for a refund.

To the moom and back